1. Introduction

This Privacy Policy explains how 137.NL B.V. ("we", "us", "our") collects, uses, and protects information in connection with the Prashna.ai mobile applications and website (the "Services"). By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your information as described in this Privacy Policy and our Terms. If you do not agree, please discontinue use of the Services.

2. Information We Collect

We collect limited information to operate and improve our Services:

User Input: When you ask a question or interact with Prashna.ai, your inputs and generated readings are stored anonymously for service improvement and history access.

Optional Account Data: If you choose to create an account, basic information such as your email address may be stored to manage your profile and purchases.

Analytics & Diagnostics: We may collect anonymous technical data (for example, device type, crash reports, and app version) to maintain app stability and improve performance.

Payment Information: Payments are processed securely through the App Store or Google Play. We do not store payment details.

3. How We Use Information

Your information is used solely for:

Generating personalized Prashna.ai readings through third-party AI services (for example, OpenAI GPT, Google Gemini, or others).

Improving app functionality, stability, and user experience.

Processing payments and managing optional subscriptions.

We do not sell or trade user information. We do not use your data to train any AI models.

4. Data Retention and Anonymity

Questions and readings are stored in our database without direct identifiers linking them to your identity.

If you create an account, your profile information is stored separately and is not linked to your reading content.

You may request deletion of all stored data associated with your account at any time, or delete it yourself by deleting your account in the app.

5. Data Security

We use secure servers and encryption where applicable to protect stored data from unauthorized access or disclosure. However, no system can be guaranteed to be completely secure.

6. International Data Processing

Some data may be processed on servers outside the European Union, for example by AI service providers. We ensure that appropriate safeguards are in place for such processing.

7. Third-Party Services

Prashna.ai integrates with third-party platforms to deliver core functionality:

AI processing providers (for example, OpenAI, Google Gemini, and others).

Payment processors (for example, the App Store and Google Play).

Analytics and crash-reporting tools (for example, Firebase Crashlytics and Google Analytics).

Each third party processes data according to its own privacy policy.

8. Children’s Privacy

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from minors.

9. Your Rights

Under the GDPR and other applicable laws, you have the right to:

Request access to your data.

Request correction or deletion of your data.

Withdraw consent to data processing, where applicable.

You can contact us at martijn@137.nl to exercise these rights.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page, and your continued use of the Services after such changes constitutes your consent to the updated version.

11. Contact

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, please contact:

137.NL B.V.

Rosmalen, The Netherlands

martijn@137.nl